Refund policy

RETURNS AND EXCHANGES. CACAO QUINDIO Will not accept chocolate returns andit is not responsible for the products that arrive in poor condition, because of the transport companies, however we are constantly monitoring so that everything arrives in optimal conditions. It is also important to note that photographic evidence of the products is kept when shipping to ensure that part ofCACAO QUINDIO allthe products are packaged in perfect condition.

If you are not satisfied with your order, please do not hesitate to contact us at info@cacaoquindio.com or by phone at (+57) 304-6516283. Include your phone number as well as the order number.

If your product arrives damaged, include a photo of the damaged product. Items may not be handled or eaten. Our team will review each claim and issue a refund for reshiping the product.